FAQs

What will I need to bring?

Come prepared to have lots of fun! Please note that all items brought to Jubilee Jets must be clearly labelled with your child’s name.

All year round:

  • A change of clothes, including spare socks
  • Wellies and waterproofs for trips to the woods and animals /bad weather.
  • Packed lunch (with an ice pack to keep it chilled)
  • Packed tea if you are staying for a full day (with an ice pack to keep it chilled). This is not required if you have booked a short day / half day session.
  • Plastic drinks bottle

In warmer weather:

  • Sun hat
  • Sun cream (we are happy to reapply throughout the day)
  • Water play clothes (costume) and a towel to dry off

In colder weather:

  • Warm clothing including a hat and gloves
  • At least one change of clothes and spare socks
  • A coat
  • Waterproofs
  • Jumper / fleece

What cannot be brought to Jets?

Food which may contain nuts (this includes pestos and other spreads like Nutella). No mobile phones, portable electronic devices or cameras are allowed on site. Children are not permitted to bring penknives or money onto site.

Who will my child play with?

Each child has the opportunity to choose the activities that they would like to play with so you can be guaranteed that children will be playing with those who have similar interests. Some children come with friends but many meet new friends for the first time, and build long-term childhood friendships. We have a really happy, enthusiastic and caring team that ensure everyone is looked after and involved in something they enjoy.

Are meals provided?

Please ensure you have given your child breakfast before they arrive at Jets in the morning.

A morning snack will be provided for the children and the option of water or milk. You are required to bring a packed lunch and a packed tea if your child is staying for the full day. Please provide ice packs for lunch boxes as we are unable to offer refrigeration facilities.

We supply drinking water throughout the day but we do ask that you provide a refillable and named drinks bottle so that your child has easy access to drinks all day.

Food which may contain nuts must not be brought to Jets.

Who will be looking after my child?

The Jets crew make Jubilee Jets a fantastically fun experience. Our play leaders are enthusiastic, caring and know how to have fun. The crew pride themselves on knowing each and every child and ensuring that their individual needs are met. Our play leaders have first aid qualifications, are DBS (formerly CRB checked) and hold formal childcare qualifications. You can be assured that your child is being cared for by dedicated staff.

How do I book into Jubilee Jets?

All bookings can be made and paid for online through our website’s booking system; www.jubileejets.co.uk/jets-cadets-new

Can I use childcare vouchers?

Yes – we accept all childcare vouchers and tax free childcare.

Are you OFSTED registered?

Yes – we are registered as part of and operated by Jubilee Gems and our URN is EY449377.

What sessions can I book?

  • Option 1: Full Day (8am - 6pm)
  • Option 2: Half Day (Either 8am - 1pm or 9am - 2pm)
  • Option 3: Short Day (9am-4pm)

How much is each session?

  • Option 1: Full Day (8am - 6pm) = £36.75
  • Option 2: Half Day (Either 8am - 1pm or 9am - 2pm) = £25.50
  • Option 3: Short Day (9am-4pm) = £30.00

How can I pay?

The quickest and easiest way is to pay online using a credit or debit card. Alternatively, we accept cash or childcare vouchers / reference for your tax free childcare account.

All payment must be received prior to your child/children starting at Jubilee Jets.

How do I drop off and collect my child(ren)?

The car park is located opposite Jubilee Gems. Please come through the gate (ensuring these are firmly closed behind you) and enter through the main entrance. A key code system is in operation. For security purposes we ask that you do not give the code to your child or let them put the code in. You will be asked to sign your child/children in and out of the premises on the register provided and the time of arrival and departure recorded.

What is I am late dropping off or collecting?

If you’re running late to drop off or collect your child, please call us on 0118 983 4018 or our admin number 0118 971 3840 as soon as possible. Our staff cannot leave children on the premises out of hours and therefore children collected between 6:00pm and 6:15pm will incur an additional fee of £15.00 and £10.00 for each 15 minutes thereafter.

Emergencies are to be expected and accepted but we do need your communication, preferably by telephone, in order to correctly assist you.

All payment must be received prior to your child/children starting at Jubilee Jets.

What happens is I need to cancel a booked session?

If you do need to cancel any pre-booked sessions please contact us on 0118 971 3840 at the earliest opportunity so we can make the necessary amendments to our registers. All cancellation requests must be made through our head office only.

If the cancellation request is received two or less days before your child is due to attend you will not be entitled to any credit/refund and your sessions will be lost.

Our Holiday Clubs do not offer cash refunds for any booking cancellations. You may only receive a credit note.

Notification 3 or more days before day of attendance - 100% Credit Note

Notification 0 to 2 days before day of attendance - 0% Credit Note

What happens if my child is unwell?

Jubilee Jets Holiday Club should be informed before 9:00am if your child will not be attending due to sickness.

Please do not send your child to Holiday Club if he/she is unwell. Also, good practice dictates that if your child is unwell you should keep them at home until your Doctor confirms that any risks of infection have disappeared, which would normally be 24/48 hours. This would include diarrhoea, vomiting, a fever with a temperature of 101F / 38°C or above.

Chickenpox, measles, mumps, meningitis, hepatitis, a virus, or any unexplained rash will require advice from your Doctor regarding return to the Holiday Club.

The Holiday Club reserve the right to request that children be collected if it is felt, in any way, that they are not well enough to attend.

Medicines cannot be administered by staff unless requested by Parents on the appropriate form and only if they have been prescribed by a Doctor and are clearly labelled as such.

Please advise us of any infectious ailment. If exposure to a communicable disease is suspected, all parents will be informed, via the notice board.

Do I need to sign my child(ren) in and out?

All children who attend a Jubilee Holiday Club, must be signed in and out of the premises by the Parent/Person responsible for dropping off and/or collecting the child/children on the register provided at the time of arrival and departure recorded.

Can anyone else collect my child?

We will not allow any child to leave the Holiday Club with an adult unless we are completely satisfied with their identity. If a child in our care is being collected by another person, other than those who normally collect a child/children, we must be informed prior to their collection and we will require evidence of their identity upon arrival.

Our staff cannot leave children on the premises out of hours and therefore children collected between 6:00pm and 6:15pm will incur and additional fee of £15.00 and £10.00 for each 15 minutes thereafter.

What is I need to make a complaint?

Should any parent wish to discuss any problems or concerns in the first instance please contact Sian Caine or her Deputies. If the problem cannot be resolved through discussion, the parent must put the matter in writing to the Jubilee Jets Manager, who will then pass this on to Brian Jenkins, the Managing Director or his delegated Senior Manager.

 

Get in touch

To find out more information about the care and opportunities we can provide for your child, please send us a message or give us a call.

We are always happy to help!

Address

Jubilee Jets
School Road
Padworth
Berkshire
RG7 4JA

Email

 

Telephone

0118 983 4018

Find out more by sending us a message...